Crypto support, without the queue.

Relaydesk is an independent help desk for people using crypto wallets and exchanges. You tell us what went wrong, we check whether the platform is having problems, and we give you clear next steps or point you to the right official channel.

No. We are independent and have no access to your accounts or to any platform’s internal systems. We help you understand the problem, prepare a good request and know where to take it next.

Never. Anyone who asks for those, including someone using our name, is trying to steal your funds. Do not type them into our forms or into the chat.

The platform, what you were trying to do, what happened instead and any error message. If a transaction is involved, include its hash. A screenshot helps, but hide balances, addresses you want to keep private and any recovery words before you upload it.

No one can reverse a confirmed blockchain transaction, including us. What we can do is help you work out where the funds are, whether a delay is normal and which options are realistic.

Live chat is answered as soon as someone on the team is online. Requests sent through the support form are reviewed in the order they arrive, and you can follow progress with your reference code.

After you submit the form you get a reference code that starts with RD. Enter it on the request tracking page to see the current status and any reply from the team.

We watch official status pages and the problems people report to us. When several users hit the same issue at the same time, the platform is flagged with a short note explaining what is affected.

Each rating is the average of reviews left by users on that platform’s page. Reviews are checked for spam and removed if they break the rules.

Enter a transaction code from a Relaydesk receipt to see its status, or a request reference to open your request. For other hashes and addresses it tells you what the value looks like, and you can send it to us with a support request while full network tracking is on the way.

It can be. Fees that are too low, a congested network or an exchange that has not yet processed a withdrawal are the usual causes. Send us the hash and the platform and we will tell you which one it looks like.

The ones people ask about most are listed on the platforms page. If yours is missing, choose Other in the support form and type its name.

They are used to handle your request and nothing else. Screenshots are stored with our image host and can be deleted when a request is closed.